Frequently asked questions

How do I unlock my account?


You need to unlock your account to be able to book experiences, please make sure you have completed the following steps: - Verify your phone number - Verify your email address - Upload the relevant screenshots of your insight in the correct section




Why didn’t I receive the code to confirm my mobile phone number?


Make sure you entered the correct mobile number. If not, please contact us directly via info@expin.com or call us on +97144224353 and we will address your concerns.




How do I book an experience?


To book an experience simply press the Book button which will give you a selection of dates to choose from. Once you pick your date you’re all set!
For a waiting list experience, you will need to press Request and wait for the Merchant to approve you before you select your available date




How do I change my influencer type?


You can not change your influencer type by yourself once you’ve completed the sign up. If you feel like you need to, please contact us directly via info@expin.com or call us on +97144224353 and we will happily assist you.




What is the difference between Expin Basic and Expin VIP?


Expin basic is completely free and allows you to book one experience at a time, meaning you can not book another experience until the first one is completed. If you upgrade to Expin VIP, you can book up to 5 upcoming bookings even if one experience hasn’t been completed.




What if I don’t like the experience?


You don’t have to review something you don’t believe in but please provide us private feedback on what was the problem so we can help the merchant improve his experience.




Why do I need to request some experiences?


Some merchants require their experience to fall under a waiting list category due to limited availability. In that case, the merchant will have to approve you before you can attend the experience. But there are many other experiences to choose from where you can book the available date instantly.




How do I cancel a booking?


Go to Main menu – My Bookings – Upcoming – select cancel for the experience you wish to cancel-confirm




How do I reschedule a booking?


Go to Main menu – My Bookings – Upcoming – select reschedule for the experience you wish to reschedule – select a new date - confirm




Do I have to stay through the whole experience?


The length is not as important as fulfilling the deliverables in a quality way. I.e. stories posts have to be good quality.




Do I have to write a review for the experience?


Every experience requires a review to be written upon completing it. The experience will be marked on your profile as “Pending Review” until completed. These reviews are important because they provide the merchant with feedback as to how they can improve their services.




How do I deactivate my account?


If you are logged out of your account for 60 consecutive days, it will automatically be deactivated. Please contact us on info@expin.com if you want your account deactivated urgently.




What happens if I miss an experience?


We understand that mishaps can happen, however please try to reschedule/inform the merchant at least 24 hours prior to the date of the experience. Unfortunately, if this ends up being a concurring action, we will have to suspend your account.





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