Frequently asked questions
How do I unlock my account?
Why didn’t I receive the code to confirm my mobile phone number?
Make sure you entered the correct mobile number. If not, please contact us directly via email@example.com or call us on +97144224353 and we will address your concerns.
How do I book an experience?
For a waiting list experience, you will need to press Request and wait for the Merchant to approve you before you select your available date
How do I change my influencer type?
You can not change your influencer type by yourself once you’ve completed the sign up. If you feel like you need to, please contact us directly via firstname.lastname@example.org or call us on +97144224353 and we will happily assist you.
What is the difference between Expin Basic and Expin VIP?
Expin basic is completely free and allows you to book one experience at a time, meaning you can not book another experience until the first one is completed. If you upgrade to Expin VIP, you can book up to 5 upcoming bookings even if one experience hasn’t been completed.
What if I don’t like the experience?
You don’t have to review something you don’t believe in but please provide us private feedback on what was the problem so we can help the merchant improve his experience.
Why do I need to request some experiences?
Some merchants require their experience to fall under a waiting list category due to limited availability. In that case, the merchant will have to approve you before you can attend the experience. But there are many other experiences to choose from where you can book the available date instantly.
How do I cancel a booking?
Go to Main menu – My Bookings – Upcoming – select cancel for the experience you wish to cancel-confirm
How do I reschedule a booking?
Go to Main menu – My Bookings – Upcoming – select reschedule for the experience you wish to reschedule – select a new date - confirm
Do I have to stay through the whole experience?
The length is not as important as fulfilling the deliverables in a quality way. I.e. stories posts have to be good quality.
Do I have to write a review for the experience?
Every experience requires a review to be written upon completing it. The experience will be marked on your profile as “Pending Review” until completed. These reviews are important because they provide the merchant with feedback as to how they can improve their services.
How do I deactivate my account?
If you are logged out of your account for 60 consecutive days, it will automatically be deactivated. Please contact us on email@example.com if you want your account deactivated urgently.