FAQ
Clear answers, before you start.
Understand campaigns, creator approvals, plans, wallet credits, content, and account changes.
Product
What is Expin?+
Expin is a self-service creator campaign platform for GCC businesses. It brings campaign setup, creator applications, approvals, coordination, and learning into one operating workflow.
Campaigns
How does a creator campaign work?+
You define the campaign, receive relevant creator applications, review profiles, approve the creators you want, track activity, and use what you learn in the next campaign.
Who chooses the creators?+
You do. The merchant reviews applications and approves the creators that fit the campaign. Expin provides the workflow and controls.
Which social platforms are included?+
Instagram campaigns are available across current plans. TikTok campaigns are available on Growth and Pro.
Are campaign results guaranteed?+
No platform can promise a specific number of views, visits, bookings, or sales. Expin gives businesses more control, a repeatable workflow, and the ability to learn from real campaign activity.
Pricing
Which plan should I start with?+
Basic covers one live Instagram campaign. Growth adds TikTok plus multiple brands and locations, and Pro runs up to three live campaigns. You can upgrade at any time, and the change is immediate and prorated.
How does the first-month wallet credit work?+
After the first successful paid subscription, Basic receives 400 AED, Growth receives 700 AED, and Pro receives 1,000 AED in wallet credit. The credit is granted once and cannot be withdrawn or refunded.
What happens when I approve a creator?+
Each approved creator deducts 100 AED from the merchant wallet. The fee is shown before confirmation.
Content
What is Content Bank?+
Content Bank organizes available campaign videos for Pro subscribers. Access and content rights apply while the Pro subscription remains active and are subject to current terms.
Creators
Where do creators find campaigns?+
Creators discover and apply to relevant campaign opportunities through the Expin creator app on iOS and Android.
Does applying guarantee acceptance?+
No. Businesses review applications and decide which creators fit each campaign. Participation also does not guarantee a specific level of income.
Account
What happens if I cancel?+
Your plan stays active until the end of its billing period, and you keep full access until then. No further charges are made after you cancel.
Ready to run the first campaign?
Create the campaign, review the creators, and keep every decision in your hands.